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Please call Check CLI API to know whether it is activated from MNO.
(For your reference: Please find details of Check CLI API in the API DOC - CheckCliApi )
In most cases, if a customer ports his/her number from one operator to another, he/she may get the SMS from a non-masked/CLI number, although Masking/CLI is configured.
Please check if CLI is activated at the MNO end by calling Check CLI API. If the response is True, that means CLI is activated by MNO but not synced at the Central Platform. In this case, please contact MNO or us. If you receive False as a response, please contact MNO.
(For your reference: Please find details of Check CLI API in the API DOC - CheckCliApi)
If the customer number is ported from (X) to another MNO than he will get NonMasking SMS.
Please call the "check CLI API" to check the status of a CLI.
If you see isAvailable = true after calling the "check CLI API", the CLI is available from MNO side. If you observe isAvailable = false, the CLI is not available. In this case, you can contact the POC of the MNO.
If a successful response is received by calling the DLR API of Central Platform, but the user’s handset does not receive SMS, you need to contact MNO with MNO transaction ID.
In Fixed SMS, content is not changeable. The same content is delivered to all the recipients.
In Dynamic SMS, a specific portion of the content can be changed. For example, you want to notify some customers about a discount they earned on any of your campaigns, and the discount is different for each customer. E.g.,
Customer - 1: সম্মানিত গ্রাহক, আপনি ১৫% মূল্যছাড় পেয়েছেন।
Customer - 2: সম্মানিত গ্রাহক, আপনি ১০% মূল্যছাড় পেয়েছেন।
Customer - 3: সম্মানিত গ্রাহক, আপনি ২০% মূল্যছাড় পেয়েছেন।
Etc...
Here, the dynamic portion of the SMS (the % of discount) can be denoted by wrapping it with two hash/pound (#) signs. I.e.,
সম্মানিত গ্রাহক, আপনি ##১৫%## মূল্যছাড় পেয়েছেন।
Flash SMS is a particular type of text message that displays immediately on the mobile phone screen without the user having to take any action to read it. The behavior of this type of SMS may vary from operator to operator.
In a dynamic SMS, a portion of the content can be changed dynamically. Please use two consecutive hash/pound signs (#) at the beginning and another two consecutive hash/pound signs (#) at the end of the dynamic portion of the SMS.
For example:
জনাব ##অপু##, শুভেচ্ছা নিন।
সম্মানিত গ্রাহক, আপনি ২০% মূল্যছাড় পেয়েছেন।
Etc...
If Aggregators exceed the limit of 20 check delivery API calls in a second, Aggregators will receive an HTTP 429 error indicating that there have been too many requests within a specific time frame.
If you receive a successful response from the Central Platform against your Send-SMS API call without delay but observe that it is delivered to the handset in a delayed manner, in that case, it indicates that ANS (MNO or IPTSP) received your Send-SMS request on time but delivered to the handset with delay. An SMS delivery may be delayed from the ANS end for various reasons. To troubleshoot, you can contact your POC of the ANS.
There is no TPS limit set in any of the API of Central Platform except check-DLR API. Users can call check-DLR API 20 times in a second. For other API, there is no TPS limit set by CP.
For calling DLR check API there is limit 20 in central platform.
Transaction Type should be the same as the requesting SMS type. If transactional it should be T and for promotional should be P.
You need to use the content exactly the same as the one that is approved by BTRC. Adding or removing any part of the approved content will result in 9013 Invalid Content(this includes spaces, dots, commas, or other special characters).
This mostly happened for two reasons.
Reason 1:
If MNO sends us a content type of 'text/html;charset=utf-8', which is not supported, it is because CP always expects the content type to be 'application/json'. This means that response to the API call is received in an invalid format.
Reason 2:
For each request, the system waits 30sec for MNO & 60sec for IPTSP to get a response from ANS. If the time exceeds, and If no response is received from the ANS within the specified time, at that time we get 9011.
API calls should always be POST. If trying to call the API with GET method instead of POST, it will give method not allowed 405 errors.
Here are the steps to add a new BillMSISDN in the Central Platform.
Step 1: First, you need to communicate with MNO to get a billMSISDN.
Step 2: You need to create a ticket on the Helpdesk requesting to add the billMSISDN to the Central Platform.
Step 3: Our team will cross-check with the MNO, and after getting confirmation from the MNO, the concerned team will add it to the Central Platform.
Step 4: Our team will inform you when it's done.
The request for content approval will be processed within 30 minutes.
Step 1: Click Import campaign
Step 2:. Click choose file
Step 3: Click Preview to check the fields of the file.
User can send Ticket from Registered Email. To create ticket from Email please go to your browser & login your Registered Email.
Step 1: Create new Email or Compose new Email
Step 2: Send email to helpdesk@infotelebd.com
Step 3: Keep CC as per your requirement.
Step 4: Add email Subject according to your Issue.
Step 5: Write the description of the issue in the email body.
Step 6: If necessary can Attach the File for reference.
Step 7: Click send for generate Ticket.
Click dashboard to see the ticket status. This feature shows the status of the submitted ticket, is it waiting for reply or answered or solved or closed. Also, will find a quick summary of all the tickets at a glance here. This feature helps the user to track the update of raised tickets. User will be able to check the details of the raised ticket by click on the ticket subject. Details includes registered name, department name, assigned person, status, priority, ticket create date and last activity date.
In the helpdesk, a user can update their password anytime. To change your current password, follow the steps below:
Step 1: Click the drop-down menu beside your profile from the top-left of the screen.
Step 2: Select "Settings".
Step 3: Scroll down to the "Change Password" section.
Step 4: Type your current password.
Step 5: Type your new password.
Step 6: Re-type your new password.
Step 7: Click "Update" to save the settings.
For any query, please contact us through the Helpdesk ticketing system and Email
Helpdesk Ticketing System: https://helpdesk.mnpspbd.com/
Email: dipping_support@infotelebd.com
We are available 24/7/365 for prompt support.
Ususally an SMS is considered long if its length is greater than 160 ASCII characters.
The value for "isLongSMS" could be true or false depending on the size of the SMS. If you want to send a long SMS/multipart SMS, you need to set the value of the "isLongSMS" parameter to "true".
Long SMS can be a transactional or a promotional SMS.
You can use telnet, ping etc to check if our domain is reachable from your system (based on modality). For example: telnet api.mnpspbd.com 443.
Access Network Service (ANS) Operator means PSTN, Cellular, Cable Service Provider, Data Service Provider and Internet Service Provider who have a direct access with the subscribers or end users. For example, GrameenPhone, Robi etc.
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